Shipping policy
Shipping Policy
Last Updated: September 19, 2026
At Ember Playberry, we aim to make shipping information straightforward so customers can understand delivery options and costs before completing a purchase. This Shipping Policy explains our service area, shipping rates, estimated delivery times, free shipping eligibility, order processing, tracking, and procedures for addressing common delivery concerns.
1. Shipping Area
Ember Playberry currently ships eligible orders to addresses within the United States only.
We do not provide international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled through our current shipping services.
A complete and accurate U.S. delivery address must be provided during checkout.
2. Shipping Rates & Delivery Times
The following shipping options are available for eligible orders within the United States:
Shipping Method Estimated Delivery Time Rate
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – Orders $70.00 and Up 3–5 business days FREE
The delivery periods above are estimates and begin after the order has been processed and transferred to the carrier.
Free Standard Shipping applies to qualifying orders with an eligible order value of $70.00 or more.
3. Standard Shipping Conditions
For eligible orders with a value below $70.00, Standard Shipping is charged at $8.00 and has an estimated delivery period of 3–5 business days.
When an eligible order reaches $70.00 or more, the Standard Shipping charge is waived and the order qualifies for FREE Standard Shipping.
The free shipping benefit is limited to the Standard Shipping method.
4. Express Delivery
Customers who would like a faster estimated carrier service may choose Express Shipping.
Express Shipping costs $15.00, with an estimated delivery period of 1–2 business days after the order has been processed and transferred to the carrier.
Express Shipping does not qualify for the free shipping promotion. The $15.00 rate remains applicable even when the order value is $70.00 or more.
5. Order Processing Before Carrier Transit
The time required to prepare an order is separate from the estimated delivery time shown above.
Before dispatch, Ember Playberry may need time to:
Verify order details
Prepare purchased merchandise
Package items securely
Complete fulfillment procedures
Transfer the shipment to the applicable carrier
The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping begin after processing has been completed and the package has been transferred to the carrier.
Selecting Express Shipping does not guarantee same-day processing or immediate dispatch.
6. Business Days
For shipping purposes, business days generally refer to Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
Orders placed on weekends or recognized holidays may begin processing on the next available business day.
All delivery timeframes are estimates and should not be interpreted as guaranteed arrival dates.
7. Circumstances That Can Affect Delivery
Carrier schedules may occasionally be affected by circumstances outside the reasonable control of Ember Playberry.
These circumstances can include:
Severe weather conditions
Transportation disruptions
Carrier network interruptions
Holiday delivery schedules
Increased seasonal package volume
Regional service limitations
Other unforeseen logistical events
When such circumstances occur, additional delivery time may be necessary.
8. Address Accuracy
Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.
Please verify:
Recipient's full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code
Incorrect or incomplete information may cause delivery delays, unsuccessful delivery attempts, or a package being returned to sender.
If you notice an address error after placing an order, please contact Ember Playberry as soon as possible. We will make reasonable efforts to assist before shipment, but changes cannot be guaranteed after fulfillment or carrier processing has begun.
9. Tracking Information
When tracking is available, shipment details may be provided after the package has been dispatched.
A tracking number may sometimes be created before the carrier completes its initial physical scan. As a result, tracking activity may not appear immediately.
Once active, tracking can generally be used to review the latest available shipment progress and delivery status.
10. Delivery Delays
If your shipment does not arrive within the estimated delivery period, please first review the latest tracking information provided by the carrier.
Weather, transportation conditions, carrier operations, holidays, high shipping volumes, or other unexpected events may occasionally delay delivery.
If the shipment appears unusually delayed, please contact Ember Playberry with your order information. We will review the available shipping details and provide reasonable assistance where possible.
11. Undeliverable or Returned Orders
A package may be returned to Ember Playberry when the carrier cannot successfully complete delivery.
Possible reasons include:
Incorrect shipping address
Incomplete delivery information
Missing apartment, suite, or unit details
Multiple unsuccessful delivery attempts
Other carrier-related delivery issues
If an order is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping charges may apply when reshipment is necessary because inaccurate or incomplete delivery information was originally provided by the customer.
12. Package Marked Delivered but Not Found
If tracking indicates that your package has been Delivered but you cannot locate it, please check your mailbox, porch, entrance, parcel locker, mailroom, reception area, or other secure delivery locations around the property.
You may also wish to check with household members, neighbors, property management, or the applicable shipping carrier.
If the package remains missing, please contact Ember Playberry with your order details. We will review the available delivery information and provide reasonable assistance.
13. Items Damaged in Transit
Please inspect your shipment promptly after it arrives.
If the package or merchandise appears to have been damaged during transportation, contact Ember Playberry as soon as possible.
When available, please keep:
The affected merchandise
Original shipping box or mailer
Protective packaging materials
Shipping labels
Clear photographs of the package and visible product damage
This information may assist us in reviewing the situation and determining the appropriate next steps.
Eligible returns, refunds, exchanges, or replacements may also be handled in accordance with our applicable Return & Refund Policy.
14. International Delivery
Ember Playberry currently ships exclusively within the United States.
International shipping is not available under our current shipping program. Orders requiring delivery to destinations outside the United States cannot be fulfilled.
15. Changes to Our Shipping Policy
Ember Playberry may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier services, fulfillment procedures, delivery methods, or other operational requirements.
The current version will be made available through our store with the applicable revision date.
Contact Information
For questions regarding shipping rates, free shipping eligibility, estimated delivery times, tracking information, or an existing shipment, please contact:
Ember Playberry
Address: 101 Alexander Dr, Cleveland, NC 27013, United States
Phone: 704-267-5697
Email: patrick@emberpinebarsell.store